Printhead Cleaning Service - Questions

Q1: Why should I use a professional cleaning service?

• You only have a few printheads and buying expensive cleaning equipment isn’t practical.
• You don’t have the time or staff to do in-house cleaning.
• You want to test this advanced cleaning method before investing in your own system.
• Your budget doesn’t allow for an equipment purchase right now.
• Your internal team is already too busy with other work.

Q2: How do I prepare my printhead before shipping?

• Do a quick clean with your usual cleaning fluid.
• Cover the nozzle plate with a cleaning wipe and seal it in a plastic (airtight) bag. If using UV inks, use a light-blocking bag.
• Include a recent print sample, if possible.
• Provide key details like ink type, voltage, and last cleaning date.
• Add your contact information (name, email, phone).
• Pack securely to protect against shocks or damage in transit.

Q3: What happens once my printhead arrives?

• Check-in: Your printhead is registered and logged.
• Initial purge & test: Ink is flushed, and an initial test is printed to check condition.
• Initial test results are emailed to you.
• You can either approve having the printhead cleaned or returned without cleaning.
• If you approve having the printhead cleaned we will perform a 24 to 48 hour soaked and pre-washed.
• Deep cleaning: Our patented head cleaner then performs a full internal cleaning of the nozzles.
• Final test & report: Another print test is done and you will be emailed a before-and-after of the printhead cleaning report.
• Return shipping: The printhead is dried, vacuum-packed, and shipped back safely.